SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

The delivery charges for orders from the Online Shop vary depending on the shipping method selected, delivery location, and the weight or size of the items. Please check the specific details during the checkout process for accurate information on delivery charges.

How long will delivery take?

The delivery time depends on the shipping method selected and the destination. Please check the estimated delivery date provided during the checkout process for more accurate information.

What exactly happens after ordering?

After placing an order, the process typically involves payment verification, order confirmation, product or service preparation, packaging, and shipping. The specific steps may vary depending on the type of product or service and the company's procedures. Customers are usually notified of their order status and provided with tracking information once the item is shipped.

Do I receive an invoice for my order?

Yes, you should receive an invoice for your order.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

The specific timing of when an order payment is debited from your bank account can vary depending on the policies and procedures of the ecommerce platform or online store you are using. Generally, here are some key points to consider:

1. **Payment Authorization:** When you place an order, the ecommerce platform usually authorizes the payment to ensure that the funds are available in your account or that your credit card has the necessary credit limit.

2. **Order Processing Time:** The actual processing time for the order can influence when the payment is taken. Some platforms process orders immediately, while others may take a day or more.

3. **Shipping and Fulfillment:** If the order includes physical products that need to be shipped, the payment may be processed when the items are ready for dispatch.

4. **Pre-order or Backorder Situations:** In cases where you pre-order an item or place an order for an out-of-stock product, the payment may be authorized at the time of order placement but only charged when the item is available and ready to be shipped.

5. **Payment Method:** The type of payment method used can also impact when the funds are debited. Credit card transactions are often processed faster than bank transfers or other payment methods.

To get precise information on when the payment for your specific order will be taken, it's recommended to check the ecommerce platform's terms and conditions or contact their customer support. They should be able to provide you with accurate details related to their payment processing timeline.

What is wishlist?

A wishlist is a curated list of desired items or experiences that an individual or group compiles, often used as a reminder or reference for future purchases or goals.

What should I do if I receive a damaged or wrong product?

If you receive a damaged or wrong product, contact the seller or customer service of the platform where you made the purchase immediately. Provide clear details, including order number, description of the issue, and any relevant photos. Most reputable sellers will assist you in either providing a refund, replacement, or arranging for the correct product to be sent.

Can I change or cancel my order?

Yes, you may be able to change or cancel your order depending on the company's policies and the current status of your order. Contact customer support as soon as possible to inquire about your options.

What is ``package tracking`` in my orders?

Package tracking is a service that allows you to monitor the status and location of your shipped items in real-time as they move through the delivery process. It provides detailed information about the package's journey, including its current location, estimated delivery time, and any significant updates or events along the way.